Merchant site www.stella-babyfoot.com is an electronic commerce site accessible through the Internet network (hereinafter the Site).
It is published and operated by Stella Loisirs, a company with a simplified share capital of 150,000 euros, registered in the Register of Commerce and Companies of Lille Métropole under the number 402 493 522, whose registered office is located 159 rue de Rotterdam - 59200 Tourcoing - France (hereinafter the Seller).
The Seller's contact details are as follows: + 33 3 20 68 09 38 and his e-mail address is as follows: contact@stella-babyfoot.com.
The Seller sells baby footballs, billiards, spare parts, where appropriate customized, as well as derivatives and traditional games (hereinafter the Products).
Purpose and scope of the GTCs
These General Terms and Conditions of Sale (hereinafter the Terms and Conditions) apply, without restriction or reservation, to all sales of Products concluded on the Site, by e-mail or by telephone between the Seller on the one hand, and non-professional consumers acting exclusively for their personal needs and not directly related to a commercial activity (hereinafter the Buyer) on the other.
The Terms and Conditions specify in particular the conditions for ordering, payment and delivery of Products ordered by the Buyer by telephone, by e-mail or on the Website.
The GTCs apply to the exclusion of any other conditions, including those applicable to the sale of Products in store or through other distribution and marketing channels.
The GTCs are accessible at any time on the Site. They shall be systematically communicated to the Buyer prior to the order being placed and shall prevail, where appropriate, over any other version or other contradictory document.
Acceptance of GTCs
The Buyer states that he has read and accepted the GTC before placing his order. The validation of the order by the Buyer is valid for acceptance without restriction or reservation of the Terms and Conditions.
The Buyer declares that he is legally capable of concluding this contract, including the General Terms and Conditions, i.e. having a legal majority and not being under guardianship or guardianship.
Description of Products
The main characteristics of the Products, including all the substantial information required by the applicable regulations and in particular the specifications, illustrations and indications of size or capacity of the Products, are presented to the Buyer on the Site, prior to ordering.
The Buyer is required to refer to the description of each Product in order to know its properties, essential characteristics and delivery times.
The contractual information shall be presented in French and confirmed at the latest at the time of validation of the order by the Buyer.
The photographs and graphics presented on the Site are not contractual and cannot be held liable by the Seller.
The Buyer recognizes and accepts that the choice, customization and purchase of a Product is his sole and complete responsibility.
Unless proven otherwise, the data recorded in the Seller's computer system is evidence of all transactions with the Buyer.
In any event, the Seller does not guarantee the suitability of the Products to the specific needs of the Buyer and that the functions performed by the Products will meet the needs of the Buyer.
Availability of Products
The Purchaser is informed at the time of his order, either by the Customer Service if the order is made by telephone or by e-mail, or on the Information page of the Site describing the Products if the order is made on the Site, the availability or unavailability of the Products.
If, despite the Seller's vigilance, the Products ordered are no longer available, the Seller informs the Buyer by any means (telephone, e-mail or mail) as soon as possible. The Buyer will then have the option either to cancel or modify his order. In case of cancellation for unavailability, the Buyer will be refunded within fourteen (14) days of receipt of his request for cancellation.
In any event, the Seller is not liable in case of unavailability of a Product and reserves the right to modify the Products offered for sale at any time and without prior notice.
Ordering procedures
Order by phone and e-mail
Purchaser can order Products
- by telephone, Monday to Friday (excluding public holidays) and exceptional opening days, from 10am to 6pm, by contacting the Seller's customer service at this number: + 33 3 20 68 09 38 (price of a local call), or
- by e-mail writing to the following address: contact@stella-babyfoot.com.
To place an order, the Buyer must provide the following information:
- product information: the name, reference number, quantity, if any, colour, size, material, finish and any other identification information required by the Seller; and
- its identification data: civility, first name, last name, telephone number, e-mail address, billing address and, if applicable, delivery address.
Order on the Site
The Buyer may proceed with his order on the Site.
In this case, it is for him to select on the Site the Product(s) he wishes to buy. The said Product then adds to its "Shopping Cart". The Buyer can freely modify his "Shopping Cart", delete a Product initially selected, modify the ordered quantities or add a Product by clicking on the corresponding items.
Once the Buyer has completed his selection and wishes to validate the composition of his "Shopping Cart", he must identify with his email address and password. The Buyer may also make his order as a "Guest", a customer account not required to place an order on the Site.
The Buyer's ID and password are strictly personal. As a result, it undertakes to keep the latter safe and never communicate them to third parties. In case of loss, theft or any fraudulent use of its customer account, the Buyer undertakes to inform the Seller immediately.
The Buyer must also choose the shipping method (delivery or removal workshop) and complete the information necessary for the proper preparation and shipment of the order.
Order confirmation
The Buyer has the possibility to check the details of his order and in particular his price and to correct any errors before confirming it. It is his responsibility to report any error to the Seller immediately.
The registration of an order on the Site is carried out when the Purchaser accepts the GTC by checking the box provided for this purpose and validates his order. This validation implies acceptance of all of these GTCs.
The sale is final only after sending to the Buyer confirmation of acceptance of the order by the Seller by e-mail and receipt by the Seller of the full price.
Any order placed by the Buyer on the Website, by e-mail or by telephone and confirmed by the Seller constitutes the formation of a contract concluded remotely between the Buyer and the Seller within the meaning of article L. 221-1, I, 1° of the Consumer Code.
The Seller reserves the right to cancel or refuse any order from a Buyer with whom there is a dispute concerning the payment of an earlier order.
Order modification and cancellation
Once confirmed and accepted by the Seller, under the conditions described above, the order is not modifiable and cannot be cancelled, outside the exercise of the right of withdrawal or case of force majeure.
Product prices
Orders made on the Site, by e-mail or by telephone are orders with payment obligation.
Prices communicated by telephone or e-mail by the Seller's customer service or posted on the Site are expressed in euros and all taxes included, excluding shipping costs and any customs duties. They shall take into account any reductions to be granted by the Seller.
The prices charged are those in effect on the date of the order by the Buyer subject to the availability of the Products.
An invoice is drawn up by the Seller and delivered to the Buyer upon delivery or withdrawal of the Products ordered.
Payment methods
Orders placed by phone or e-mail
When the order is placed by telephone or e-mail, the Buyer has the option of paying cash or paying a down payment equal to 40% of the total purchase price of the Products ordered, the balance of the price being then payable no later than the day on which the Products are shipped. The Buyer acknowledges in this regard that his order cannot be shipped until payment of the balance of the price has been made.
In particular, the Buyer may pay for his order:
by credit card. The cards of the network "CB", Visa©, Eurocard©, MasterCard©, American Express© are accepted ;
2, 3 or 4 times via Alma ;
using the payment link communicated to it by the Seller ;
by bank check ;
by bank transfer. In this case, the Seller communicates by e-mail to the Buyer the bank details of the Seller's account on which the bank transfer is to be made. The transfer fee, if required by the Buyer's bank, will be borne by him.
Payments by bank transfer or cheque must mention the order number and may result in an increase in the delivery time, taking into account the delay in processing this method of payment by the banks, the Seller having to ensure that the funds are available on his account before any delivery.
In all cases, the order is processed upon receipt of the payment and subject to its receipt. If the bank refuses, the order is automatically cancelled.
Stella Loisirs offers its customers the credit service of Younited for the settlement of their purchases and the execution of payment. This is conditional on the customer's acceptance of the credit agreement offered by Younited.
Stella Loisirs (noORIAS 25003080) acts as a non-exclusive agent in bank operations and payment services (MOBSP) of Younited. Stella Loisirs helps to carry out credit transactions without acting as a lender.
Any refusal by Younited to grant credit for an order may result in its cancellation." Any termination of the CGVs that bind the customer and Stella Loisirs entails the termination of the credit agreement between Younited and the customer.
The amount is paid by a credit granted by Younited entered on the REGAFI under number 13156, approved as a credit institution by the Authority of Prudential Control and Resolution (ACPR) - 4 Budapest Square - CS 92459 - 75436 PARIS CEDEX 09 - www.acpr.banque-france.fr). If you wish to make a complaint, please refer to the information specified on the Younited website: https://www.younited-credit.com/media/202352/politique-de-gestion-des-reclamations_site-yc_2023-vf.pdf
About Younited: Younited is a credit institution, partner of Stella Loisirs, which manages the payment solution several times offered on the site. Learn more FAQ: Visit the Frequently Asked Questions page to learn more about using Younited Pay. Further information
Orders placed on the Site
When the order is placed on the Site, the Buyer may proceed with the payment of the Products he has ordered by credit card, via Paypal or in 2, 3 or 4 times via Alma.
Late payment
The delay in payment shall also entail the immediate enforceability of all sums due by the Buyer, without prejudice to any other action which the Seller would be entitled to bring against the Buyer as such.
In addition, the Seller reserves the right, in the event of non-compliance with the conditions of payment set out above, to suspend or cancel the delivery of pending orders made by the Buyer.
Issuance and receipt of Products
Issue of Products means the transfer to the Buyer of physical possession or control of the Products ordered.
In accordance with the provisions of article L. 216-4 of the Consumer Code, the issue of the Products shall be accompanied by the delivery of the instructions for use, installation instructions and a written statement indicating the possibility of making reservations.
The Buyer is required to verify the condition of the package and the Products issued and their compliance. He shall immediately inform the delivery person of any reservations he intends to make concerning the condition of the Product delivered so that they are mentioned on the transport document: damaged packaging, damage suffered, conformity with the order, etc.
Any complaint about apparent defects or non-compliance of the delivered Product with the information given at the time of presentation of the Product on the Site, as well as any damage related to the transport, must be confirmed by the Buyer to the Seller within forty-eight (48) hours after receipt of the Product either by registered letter with acknowledgement of receipt at the following address, Stella Loisirs SAS, 159, rue de Rotterdam - 59200 Tourcoing - France, by e-mail to: contact@stella-babyfoot.com.
The Buyer shall provide any justification as to the reality of the non-conformities, damage or defects found (including photographs).
In the absence of a claim within the above time limit and conditions, the Products delivered shall be deemed to be accepted by the Buyer.
By reporting the defect or non-compliance of the Product, the Buyer will obtain a return authorization from the Seller, specifying the address and the terms of return of the Products.
Once the return authorization is obtained, the Buyer will forward the Products to the Seller at the address specified on the return authorization in the manner indicated.
Any Product reshipped without the agreement of the Seller will be refused and returned to the Buyer at the expense and risk of the latter.
To be validly returned to the Seller and/or exchanged, the Products must not have been used and must be returned intact in their original packaging with any accessories, user manuals and other documentation.
In the event that the Buyer returns the Product for a lack of conformity confirmed and confirmed by the Seller, the Buyer shall use the same method of delivery for the return of the Products as chosen for the shipment of the Products ordered. In this context, the costs of return will be borne by the Seller by means of a return voucher or, failing that, by refunding the Buyer of the actual amount of the said costs (the proof of the shipping costs must be attached to the parcel); in case of absence, no refund may be required by the Buyer).
Shipping methods of products
Delivery of products
When the order is placed on the Site, delivery can only take place in the following countries: Austria, Belgium, France, Germany, Italy Luxembourg, Netherlands, Spain and Portugal. For orders outside this delivery area, the Buyer is invited to place his order by phone or e-mail.
Products ordered by the Buyer shall be delivered to the address indicated by the Buyer at the time of ordering.
The Purchaser must ensure that the delivery information provided by the Purchaser when ordering is correct. It acknowledges that incorrect information may result in delay or loss of order.
Delivery times are indicated to the Buyer when ordering. They vary according to the method of delivery chosen. They start running from the moment the Products are manufactured and delivered to the carrier for delivery, subject to the perfect payment by the Buyer.
The Seller undertakes to make his best efforts to deliver the products ordered by the Buyer within the time specified during the order. However, these deadlines are provided for information purposes.
If the Products ordered have not been delivered within thirty (30) days of the indicative date of delivery, for any cause other than force majeure or the fact of the Purchaser, the Purchaser may notify the Seller, under the conditions laid down in Article L. 216-6 of the Consumer Code:
the suspension of payment of all or part of the price until the Seller executes, under the conditions laid down in Articles 1219 and 1220 Civil Code (except for non-performance) ;
the resolution of the sale, after giving notice to the Seller to perform within a reasonable additional period not respected by the Seller.
The resolution may be immediate if the Seller refuses to perform or if it is clear that the Seller will not be able to deliver the Products or if the unfulfilled delivery period was an essential condition of sale for the Buyer.
In the event of a resolution of the sale, the sums paid by the Buyer shall then be returned to him within fourteen (14) calendar days after the date of termination of the contract, excluding any compensation or retention.
If necessary, deliveries are made by an independent carrier, at the address mentioned by the Purchaser at the time of the order and to which the carrier will be able to easily access. The Buyer therefore acknowledges that it is for the carrier to make the delivery and does not have any recourse to guarantee against the Seller in case of failure to deliver the goods carried.
Workshop withdrawal
The Buyer has the option of choosing the option "Workshop withdrawal", at the time of his order, allowing him to remove the latter at the shop of the Seller located in Tourcoing (59).
The Product(s) ordered shall be made available within the time limits communicated by the Seller when ordering, subject to full payment of the price.
Upon making the order available, the Buyer shall be informed immediately by any means (e-mail, text messages, telephone call). He then has fifteen (15) days to pick up his order at the workshop.
In order to withdraw his order, the Buyer must present the delivery message of his order which he received and a valid proof of identity. The order is then returned to the Buyer for signature of a withdrawal voucher.
The Buyer also has the possibility to ask a person of his choice to come and remove the order in his place and on his behalf. In such a case, the person to whom he or she is to be appointed must submit, in addition to proof of identity and the message of availability of his or her order which the Purchaser has received, the withdrawal authorization duly dated and signed by the Purchaser.
Reservation of title
The Products ordered by the Buyer remain the property of the Seller until full receipt of the price by the Seller.
On the other hand, the Buyer assumes the risks of loss, theft or deterioration related to the Products delivered from the date of delivery or from the date of collection in the event of withdrawal from the Seller's workshop.
Right of withdrawal
In accordance with articles L. 221-28 et seq. of the Consumer Code, the Buyer has a period of fourteen (14) calendar days from the date of issue of the Products to exercise his right of withdrawal from the Seller, without having to justify reasons or to pay a penalty.
The right of withdrawal may be exercised by means of the withdrawal form available in the Annex hereto, in which case an acknowledgement of receipt on a durable medium shall be immediately communicated to the Buyer, or any other declaration, without ambiguity, expressing the will to retract.
Returns are to be made in their original and complete condition (package, pallet, accessories, leaflet, etc.) allowing them to be returned to the market in new condition, accompanied by the purchase invoice. Damaged, dirty or incomplete products are not included.
In the event of exercise of the right of withdrawal within the above period, only the price of the product(s) purchased and the delivery costs shall be refunded, the return costs remaining at the expense of the Buyer.
The Purchaser shall be reimbursed within fourteen (14) calendar days of the notification of his decision to withdraw.
The Buyer acknowledges that he has been informed and accepts that, in accordance with Article L. 221-28 3 of the Consumer Code, he does not have such a right of withdrawal for custom products made according to and/or on his request.
Legal guarantees
Guarantee of conformity
Products supplied by the Seller shall be entitled to benefit from the law and without further payment, irrespective of the right of withdrawal, in accordance with the legal provisions of the legal guarantee of conformity provided for in articles L. 217-3 to L. 217-20 of the Consumer Code, for defective, damaged or damaged products or not corresponding to the order.
The Seller undertakes to issue property in accordance with the contract description and the criteria set out in article L. 217-5 of the Consumer Code. It shall be liable for defects of conformity existing at the time of issue of the Products and which appear within two (2) years of issue.
This warranty period shall apply without prejudice to articles 2224 et seq. of the Civil Code, the requirement beginning on the day of the buyer's knowledge of the non-conformity.
Failures to comply within twenty-four (24) months or twelve (12) months in the case of an occasional good from the date of issue of the Products shall, unless proof to the contrary, be presumed to exist at the time of issue.
In the event of a lack of conformity, the Buyer may require that the Products issued by repair or their replacement be brought into conformity or, failing this, a reduction in the price or the resolution of the sale, under legal conditions.
It may also suspend payment of all or part of the price of the Product until the Seller has fulfilled its obligations under the legal guarantee of conformity, in accordance with articles 1219 and 1220 of the Civil Code.
The repair or replacement of the Non-compliant Product shall include, where appropriate, the removal and resumption of the Non-compliant Product and the installation of the Compliance or Replacement Product.
Any Product conformed to the legal guarantee of conformity shall be extended by six (6) months.
In the event of the non-compliant product being replaced when, despite the choice of the Purchaser, compliance has not been made by the Seller, the replacement shall entail, in favour of the Purchaser, a new period of legal guarantee of conformity, from the date of issue of the replaced Product.
If the requested compliance is impossible or entails disproportionate costs under the conditions laid down in article L. 217-12 of the Consumer Code, the Seller may refuse it.
If the conditions laid down in article L. 217-12 of the Consumer Code are not fulfilled, the Buyer may, after being notified, pursue the enforced execution in kind of the solution originally requested, in accordance with articles 1221 et seq. of the Civil Code.
Finally, the Buyer may require a price reduction or the resolution of the sale (unless the non-conformity is minor) in the cases provided for in Article L. 217-14 of the Consumer Code.
Where the lack of conformity is so serious that it justifies that the reduction of the price or the immediate resolution of the sale, the Buyer shall not be required to request in advance the repair or replacement of the non-compliant Product.
The reduction in the price is proportional to the difference between the value of the Product issued and the value of the product in the absence of the non-conformity.
In the event of a resolution of the sale, the Buyer shall be reimbursed the price paid against restitution of the Products not in conformity with the Seller, at the expense of the Seller.
The refund shall be made upon receipt of the non-compliant Product and not later than the following fourteen (14) calendar days, with the same means of payment as that used by the Purchaser at the time of payment, unless expressly agreed by the Purchaser and in any event at no additional cost.
Guarantee against hidden defects
The Products supplied by the Seller shall have full right and without further payment, regardless of the right to withdraw, in accordance with the legal provisions, the legal guarantee against hidden defects arising from a defect in material, design or manufacture affecting the products delivered and rendering them unfit for use.
The Buyer may decide to implement the guarantee against hidden defects of the Products in accordance with article 1641 of the Civil Code. In such a case, he may choose between the resolution of the sale or a reduction in the sale price in accordance with article 1644 of the Civil Code.
Commercial guarantee
A commercial guarantee is included for purchase by the Buyer of certain products under the following conditions (hereinafter the Guarantee).
The Products covered by the Guarantee and the related duration are as follows:
baby football boxes, whether personalized or not, for a period of fifty (50) years being specified as two (2) years for outdoor baby footballs ;
the bars and dampings of foots whether or not they are personalized for a period of two (2) years ;
billiards, whether personalized or not, for a period of two (2) years ;
spare parts for a period of two (2) years.
The Warranty shall run from the day of delivery or withdrawal of the Product concerned by the Buyer.
The Warranty applies to Products replaced or repaired during the warranty period, within the remaining warranty period from the day of replacement or repair.
The replacement or repair of the defective Product does not extend the warranty period.
The Warranty covers the repair or replacement by the Seller and at his expense of the Products affected by a material or manufacturing defect. These defects are those that make the Product unfit for normal use for which it was built, and expected for similar Products.
The Warranty does not apply to Products:
not having been the subject of normal conditions of installation, use or maintenance on the part of the Buyer ;
in the event of normal wear of the Product, accident or force majeure ;
presenting voluntary damage by the Buyer ;
having suffered external damage such as falling, shocking an object, fire, natural disasters, etc. ;
open, disassembled, broken, drilled or cut.
The Guarantee does not cover the costs of maintenance and maintenance of the Products and the consequences of natural disasters, cases of force majeure or accidental cases.
To implement the Warranty, the Buyer must contact the Seller by e-mail, telephone or postal mail.
The Warranty applies only to defects recognized as such by the Seller after examination of the Product. If the examination reveals that the defect of the Product is not covered by the Guarantee, the Seller will inform the Buyer who may then request that the Product be returned to him at his expense within one (1) month.
If the examination reveals that the defect of the Product is covered by the Warranty, the Seller will decide either to proceed at his expense to repair the defect or to replace the Product. If the Product is no longer sold by the Seller, the Seller undertakes to replace it with an equivalent product.
The Seller will not make any refund of the Product as part of the application of the Warranty.
Liability
The Seller shall endeavour to ensure to the best of his possibilities the accuracy and updating of the information disseminated on the Site, which he reserves the right to modify, at any time and without notice. However, it cannot guarantee the accuracy, accuracy or completeness of the information on the Site. As a result, it disclaims any liability for inaccuracies, inaccuracies or omissions relating to the information available, as well as any liability for damages arising from a fraudulent intrusion by a third party that has led to a modification of the information contained on the Site.
The Seller disclaims all liability and cannot be held liable for any damage caused to the Buyer or to a third party due to the use of the Non-compliant Product at its destination.
The Seller discharges his responsibility for any breach of his contractual obligations in the event of force majeure or accidental, including, but not limited to, disasters, fires, internal or external strikes, internal or external failures or breakdowns, and in general any event that does not permit the proper execution of orders.
Use and navigation on the Site is the responsibility of the Buyer. The Seller disclaims all liability and shall not be liable for any damage or virus that may affect computer equipment or any other material during access to the Site, use of the Site or navigation on the Site, the download of any content, data, text, images or files from the Site.
In any event, the seller's contractual liability can only be incurred because of direct damage caused to the buyer, as a result of a proven fault on his part, excluding any indirect and immaterial damage of any kind, such as loss of profits, loss of customers, loss of chance, damage to image, financial, commercial or immaterial damage.
Personal data
The Seller may collect personal data concerning the Buyer. The mandatory or optional nature of the fields to be provided will be clearly indicated.
The data required to place an order include: name and surname, civility, full address, e-mail address and telephone number. If the Buyer does not wish to communicate this data, the Seller will not be able to process his order.
Such data may be communicated to any partners of the Seller responsible for the execution, processing, management, payment or delivery of orders.
The processing of information communicated by the Buyer by telephone, by e-mail or via the Website meets the legal requirements for the protection of personal data, the information system used ensuring optimal protection of such data.
The Buyer has, in accordance with the national and European regulations in force, a right of permanent access, modification, rectification, opposition to portability and restriction of processing in respect of information concerning him. This right may be exercised under the conditions and in the manner defined on the Site.
Intellectual property
The content of the Site is the property of the Seller and protected by French and international intellectual property laws.
Any total or partial reproduction of this content is strictly prohibited and may constitute an offence of counterfeiting.
The Buyer has no intellectual or industrial property rights in Products, packaging, packaging, and the Seller retains exclusive ownership of all such rights.
Any use in any way by the Buyer of the Seller's brand or from its suppliers and manufacturers is strictly prohibited, unless the Seller agrees.
As such, and in accordance with the provisions of the Intellectual Property Code, only use for private use subject to different or more restrictive provisions of the Intellectual Property Code is permitted.
None of the provisions of these Terms and Conditions shall be construed as granting the Buyer a license over any intellectual property right.
Miscellaneous
Assignment – The Buyer cannot assign his rights and obligations under the GTC without the consent of the Seller.
Language – The GTCs are written in French. If translated into one or more languages, only the French text would be authentic in the event of a dispute.
Amendment – The Seller may change the Terms and Conditions at any time without notice. The modification of the Terms and Conditions shall be notified on the Site, if necessary. The Seller invites the Buyer to consult the GTC before any new order. In any event, the applicable GTCs are those in force on the day the Purchaser orders.
Non-renunciation – The fact that the Seller does not avail himself of any of his rights under the General Terms and Conditions cannot be interpreted for the future as a waiver of his right to exercise the right in question.
Nullity and independence – In the event that any of the provisions of the GTCs were to be judged by a competent court, null or void, in whole or in part, by virtue of the law, that provision shall, to the extent necessary, be deemed no longer to be an integral part of the GTC. Nevertheless, the legality, validity and binding nature of the other provisions of the GTC will remain fully in force and will have their effect.
Titles – The headings of the articles of the GTCs are indicative and have no contractual value. In case of contradiction between the title and the body of an article, it is understood that the body of the article is authentic.
Claims – Technical support
For any questions concerning the GTC or in case of technical, administrative or commercial difficulties, the Buyer may contact the Customer Service of the Seller:
by e-mail to contact@stella-babyfoot.com ; ;
or by telephone at + 33 3 20 68 09 38 ;
by mail to Stella Loisirs SAS, 159 rue de Rotterdam - 59200 Tourcoing - France.
The Seller will respond to the Buyer as soon as possible.
Applicable law and dispute resolution
The GTCs are governed and interpreted in accordance with French law.
For any complaint or dispute, the Buyer is invited to contact the Seller's customer service in the first place so as to allow the search for an amicable solution.
The Buyer is informed that in accordance with article L. 612-1 of the Consumer Code, he has the possibility of using a mediator free of charge for the amicable resolution of his dispute. In particular, it may resort to conventional mediation, including through the Consumer Mediation Commission, or through existing sectoral mediation bodies, or through any alternative dispute resolution mechanism (e.g. conciliation) in the event of a dispute.
The Buyer may also access the European online dispute resolution platform provided for in Regulation (EU) No 524/2013 of 21 May 2013 on the online settlement of consumer disputes, including cross-border disputes, by following the link http://ec.europa.eu/consumers/odr/.
In the absence of an amicable solution or recourse to mediation, all disputes to which the GTCs might give rise will be referred to the competent court under the conditions of ordinary law.
Pre-contractual information - Acceptance of the Buyer
The Buyer acknowledges that he has been informed by the Seller in a legible and understandable manner, by means of the provision of these Terms of Reference, prior to his immediate purchase or the placing of the order and in accordance with the provisions of article L. 221-5 of the Consumer Code:
the essential characteristics of the Products and in particular the specifications, illustrations and indications of size or capacity enabling them to acquire the Products with full knowledge of the facts, in particular as regards their conditions of use. The photographs and graphics presented are not contractual and cannot be held liable by the Seller. The Buyer is required to refer to the description of each Product in order to know its essential properties and characteristics ;
on the price of the Products and the application of a personalised price on the basis of automated decision-making and associated costs or, in the absence of payment of a price, on any advantage obtained at or in addition to it ;
on the time limits for issuing the Products ordered ;
on the identity of the Seller and all his contact details ;
on the existence and implementation of guarantees (legal guarantee of conformity, guarantee of hidden defects, commercial guarantee):
the possibility of using a consumer mediator, under the conditions laid down in the Consumer Code ;
on the right of withdrawal (existence, conditions, time limit, procedures for exercising this right and standard withdrawal form) ;
on the means of payment accepted.
The fact that the Purchaser orders by telephone, by e-mail or on the Site implies the full acceptance and acceptance of these Terms and Conditions and the obligation to pay for the Products ordered, which is expressly recognized by the Purchaser, who waives, in particular, the use of any contradictory document, which would be in opposition to the Seller.
*
Version 1 in force on 1 December 2022
*
Appendix 1 – Withdrawal Form
This form must be completed and returned only if the Buyer wishes to withdraw from the order placed by telephone with the Seller's customer service or on the website www.stella-babyfoot.com except for exclusions or limitations on the exercise of the right of withdrawal according to the applicable GTC.
Attention Stella Leisure SAS, 159 Rotterdam Street - 59200 Tourcoing - France, contact@stella-babyfoot.com,
I hereby notify you of my withdrawal from the contract for the purchase of the following product:
Product ordered / received on:
Name of Buyer:
Address of Buyer:
Signature of Buyer (only if this form is notified on paper):
Date: